A clear scope. An informed approval. A coordinated next step. Here is what to expect when you bring a property service enquiry to Ironoak.
Tell us about your property ↗Start with the service, city, a short description and your preferred timing. Let us know whether you are enquiring for your home, a rental property or a managed building.
Photos, approximate dimensions and any existing specifications help explain the request.
We review the enquiry and clarify the details needed to move it forward. Where necessary, further information or a site assessment may be needed before the work can be quoted.
The areas, tasks, access arrangements and any related work that should be considered.
Review the proposed work, pricing and any stated exclusions or assumptions. Raise questions before approval so the agreed scope reflects what you actually need.
Confirm what is included, any applicable additional charges and who is authorised to approve the work.
Once the scope and quote are approved, we coordinate the working arrangements. Dates depend on the confirmed scope, availability and any relevant site conditions.
Agree the access contact, work windows, parking or loading arrangements and any building requirements.
If a new issue or a requested change affects the agreed scope, we clarify the next steps and any effect on pricing or timing before additional work is arranged.
Keep one clear contact for questions, access updates and decisions that need approval.
We follow up on the agreed work and any outstanding items. Discuss any completion photos, service records or other documentation you need when the work is being scoped.
Clarify any remaining questions, invoicing details and whether further work needs a separate quote.
You don’t need to diagnose the problem or write a technical specification. Start with what you have noticed and what you want to achieve.
For property and strata managers, include the approval contact and any purchase order, vendor onboarding or documentation requirements. Let us know who can arrange access and whether residents or building staff need advance coordination.
Explore support for property managers ↗No. Describe what you have noticed and the outcome you want. We can clarify what further information or assessment is needed before a scope is proposed.
No. Scope, pricing, availability and scheduling need to be agreed before work is arranged. The date you request is a preference until confirmed.
Tell us about changes as early as possible. If they affect the agreed work, the revised scope and any pricing or scheduling implications need to be clarified before additional work is arranged.
Yes. Include the full project and any target dates. Different parts of the work may need separate scopes and a coordinated sequence.
Include those requirements in your enquiry so they can be reviewed. Work windows, access contacts and any necessary building arrangements need to be agreed before attendance.
Yes. Use the backup vendor introduction to start a conversation. Future scope, availability and terms are confirmed when you have a specific enquiry.